Refund and Returns Policy
Termination and Refunds
Considering the digital nature of the Products (activation codes) marketed and sold through the Website, the Customer may submit a request for a refund to the absolute condition that the purchased Product (activation code) has not been viewed on TUPOA HOSTING TECHNOLOGY platform. Refund requests have to be filled through the Customer Support section of the Website within 14 (fourteen) days of the delivery of the Product (activation code) by TUPOA HOSTING TECHNOLOGY to the Customer
Please note that usually TUPOA HOSTING TECHNOLOGY is unable to check whether the Product has been used after the purchase. Therefore, in accordance with the law, the Customer agrees and acknowledges that he/she will lose the right of withdrawal and to request for a refund as soon as the Customer views the Product (activation code). If the request is granted, the refund process may take up to 14 (fourteen) days to be completed.
After the Product has been viewed on TUPOA HOSTING TECHNOLOGY platform, the Customer is entitled to get a refund for it from TUPOA HOSTING TECHNOLOGY without any charge for the refund service only if:
- the Product (activation code) is not as described (some content is missing, version is wrong, code is for different platform, etc.); or
- the Product (activation code) is not working as expected (indicated as invalid or used when the Customer tries to activate it on the right platform).
For all types of refunds other than described in point A and B above, TUPOA HOSTING TECHNOLOGY charges 500 ksh for the refund service which will be deducted from the refunded amount.
If the Customer’s request for a refund is granted, TUPOA HOSTING TECHNOLOGY will return money paid by the Customer to the same source, from which the original payment was made or, in case the Customer clearly consents, to the TUPOA HOSTING TECHNOLOGY wallet.
In order for the Customer to exercise his/her rights, the Customer must present to TUPOA HOSTING TECHNOLOGY sufficient proof of the relevant deficiencies as well as proof that such deficiencies already existed during the time of the purchase of the Digital Product.
Complaint must provide this information:
Order information regarding which the complaint arose;
what rights have been violated;
description of the circumstances under which the rights were violated.
If the Customer purchased the Product, but has not reviewed the activation code on TUPOA HOSTING TECHNOLOGY platform, he/she has a right to request for a refund within 14 (fourteen) days from making the Purchase. In such case TUPOA HOSTING TECHNOLOGY is obliged to return money to the Customer and the Customer is obliged to return the Product to TUPOA HOSTING TECHNOLOGY without reviewing the activation code.
Any dispute, controversy or claim, arising out of or relating to these Terms and Conditions, their breach, termination or validity shall be finally settled in the respective court of the Seychelles subject to the rules of jurisdiction.